Customer care

Our promise
& policies

We want every Atmapuri piece to arrive with clarity and care. Here you’ll find our quality promise, ordering and return information, restoration offer, website terms and privacy details.

Last updated: October 2026

The Atmapuri promise

Quality & authenticity

Atmapuri gemstones are handpicked with care, honouring fair-trade and sustainable sourcing practices. Every gemstone piece arrives with a Certificate of Authenticity & Quality.

Materials

Pieces specifically described as 18K gold-plated stainless steel use premium 18K gold plating over solid stainless steel. These pieces are selected to be waterproof, non-tarnish and hypoallergenic for everyday wear. Natural gemstones can vary in colour, pattern, texture and shape; these variations are part of their individual character rather than faults.

Quality guarantee

We stand behind the workmanship of Atmapuri pieces. If you believe an item has a manufacturing or material fault, contact us with your order details and clear photographs. We will assess the piece and, where the fault is covered, offer an appropriate repair, replacement or other remedy.

The guarantee does not cover loss, accidental damage, misuse, alteration by another person, or ordinary wear over time. Gemstone variation and the gradual appearance changes expected from regular wear are not manufacturing faults.

Questions before ordering? Message us on WhatsApp and we’ll help with materials, sizing and choosing a stone.

Ordering

Orders & delivery

Atmapuri currently accepts enquiries and orders through our WhatsApp store. Product availability, price, delivery destination, shipping cost, estimated dispatch time and payment arrangements will be confirmed with you before an order is finalised.

Please check the delivery address and order details carefully when they are confirmed. Delivery estimates begin after dispatch and may be affected by the carrier or destination. If a parcel appears delayed or damaged, contact us so we can help investigate.

Gift-ready packaging

Orders are prepared in eco-conscious, gift-ready packaging. Jewellery includes a signature cotton-satin pouch for protection and storage.

Peace of mind

30-day returns

You may request a return within 30 days of receiving your order. Contact us before sending anything back so we can confirm the return address and instructions.

Returned items should be unworn, undamaged and complete with their original pouch, certificate and packaging. Items made or altered specifically for you, and items that cannot be resold for hygiene reasons, may not be eligible for a change-of-mind return. This does not affect the help available when an item is faulty or was supplied incorrectly.

Unless an item is faulty or incorrect, return shipping is arranged and paid by the customer. We recommend a tracked service, as the parcel remains the customer’s responsibility until it reaches us. Any agreed refund is made using the original payment method after the return has been checked.

Restoration & care

Keep your piece with you

Complimentary bracelet restringing

With any bracelet purchase or order of €30 or more, Atmapuri will restring one bracelet free of charge—even a bracelet from another brand. Contact us before sending or bringing the bracelet so we can confirm suitability and arrangements. Replacement stones, specialist components, extensive repairs and shipping may carry a separate cost, which will always be agreed first.

Daily care

Put jewellery on last, after perfume and lotion.
Store it separately in its cotton-satin pouch, away from direct sunlight.
Wipe gently with a soft, dry cloth after wear.
Handle natural gemstones with care and avoid impacts, harsh chemicals and extreme temperature changes.

Using this website

Website terms

This website introduces Atmapuri, its collections and customer-care information. Product availability and final order details are confirmed directly through WhatsApp or email. Nothing is reserved until Atmapuri confirms the order.

We aim to keep descriptions, prices and availability accurate, but we may correct errors or update information. Photographs and screens can display colour differently; natural gemstone pieces may not be identical to a representative image.

Gemstone traditions, intentions and ritual suggestions are shared for personal and spiritual enjoyment. They are not medical, psychological or professional advice and are not a substitute for appropriate care.

Atmapuri names, artwork, photography, written content and branding may not be copied or used commercially without permission.

Your information

Privacy

This website does not ask you to create an account and does not contain its own payment form. When you contact Atmapuri, we use the information you provide to answer your enquiry, arrange an order, take payment through an agreed provider, deliver your purchase and provide customer care.

We only keep information for as long as reasonably needed for those purposes and any applicable record-keeping requirements. We do not sell your personal information.

External services

Links to WhatsApp and Instagram take you to services operated by their respective providers. Their own privacy and cookie practices apply. Cloudflare hosts and protects this website and may process basic technical request information needed to deliver and secure it.

Cookies

The Atmapuri website does not intentionally set advertising or analytics cookies. A linked external service may use cookies after you leave this website.

Your questions

To ask about information you have shared with Atmapuri, email info@atmapurigems.com.

Contact

Our promise& policies